Guarantees

We at Franklin Handbags promise to do all in our power to make you, the customer have a pleasant purchasing experience. As much as we would like to be perfect, we can make mistakes from time to time. However, we Will do everything that we can to ensure a swift transaction and delivery of your purchase. In the event that an issue arises with your purchase, please do not hesitate to contact us. We will also endeavour to keep you informed should there be an issue with your purchase. In short, no problem is too small.

We will provide a full refund on faulty goods up to twelve months from the date of purchase on production of a receipt or a sales reference number and the reception of the original item. We will also refund outgoing postage costs.

If you change your mind and wish to return your purchase within seven days of having received it. Please email us and return the product along with the original packaging and attached labels to the following address:

Franklin Handbags Ltd

38-39 Market Centre, Low Street

Keighley, West Yorkshire, UK

BD21 3PQ

On receipt of a returned item, we will provide a full refund of the cost of the product in addition to outgoing postage costs. You, the customer will be responsible for your return postage costs.

Franklin Handbags Ltd reserves the right to refuse refund of payment if goods appear to be used or intentionally damaged.

Your statutory rights are not affected.